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Network Administrator

CATHOLIC CHARITIES OF BROOME COUNTY

Network Administrator

Grade 9         FLSA: Non-Exempt

I.         Reports to:              IT Director

II.       Qualifications

            A.       Education

1.    Associate's level degree or equivalent combination of education and experience in Information Systems.

          B.       Experience

1.        Understanding and knowledge of Windows 10\11, Server 2012 – 2019, and virtual server environments obtained through 3-4 years recent experience in a user support role.

 2.        Current knowledge of LAN, WAN, Intranet and Internet Technologies.

3.        Current experience in IT security and related issues such as computer viruses, worms, spyware, ransomware and emergency situations.

4.        Current knowledge of ADAudit Pluse, OpManger Pluse, and Log360 software.

5.        Current knowledge of Office 365

C.           Skills

1.        Ability to identify the root cause of a user problem and provide an effective solution in an appropriate timeframe.

2.        Ability to work independently under minimal guidance.

3.        Ability to work under pressure.

4.        Ability to prioritize and multi-task.

5.        Ability to establish and maintain effective working relationships in a diverse culture and team work environment.

6.        Ability to communicate effectively about IT and user issues.

7.        Ability to interact with users and other team members in a positive manner to deliver on time solutions to all users.

8.        Ability to lift 40 pounds.

9.         Valid driver’s license and ability to drive a Catholic Charities vehicle.

III.     Major Functions

A.       Responsible for carrying out activities as directed by the IT Director to maintain the daily operations of the Agency network and IT Department.

B.       Support Help Desk services. Resolves basic user support issues over the phone, usually within 15 minutes.

C.       Creates and maintains user account information including rights, security and systems groups as required by established procedures.

D.       Provides on-site support to install, upgrade and maintain desktops, portable computer hardware, software, printers, servers, etc.

E.        Troubleshoot and resolve problems related to agency workstations, laptops, and servers.

F.        Documents the solution or status of the service call to comprehensively follow through on all service issues. Identifies issues that need additional management involvement.

G.       Participate in meetings, on committees or special projects as needed to represent Agency's Information Systems, its function and goals within the agency.

 H.       Assist with special projects as needed; i.e., PC hardware updates, virus updates,

sister agency’s IT needs, etc.

I.        Physically service computers, which include moving hardware, monitors, printers, and other equipment weighing more than 40 pounds from a vehicle or workstation to a new location. Posses the ability to maneuver in small spaces installing/maintaining equipment. This is required on a daily basis.

J.        Travel by car, in a 75 mile radius to support network users.

K.       Regular attendance is required. The ability to adapt to a flexible schedule is occasionally required.

L.        Other duties as required.

In compliance with all applicable government laws, rules, regulations and standards and all Catholic Charities Policies and Procedures the duties and responsibilities of this position include but are not limited to the above.

Catholic Charities of Broome County is an equal opportunity employer. We encourage diversity in the workplace and respect the dignity of each individual. We prohibit discrimination and harassment against applicants and employees on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.